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MSN

MSN

www.msn.com
What is your customer experience with MSN?

MSN Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

MSN has a 1.7 star rating from 30 customer reviews. Consumers are mostly dissatisfied and only 14% would likely recommend MSN.

Key Takeaways for Future Customers

  • MSN reviews highlight pervasive customer service and email access problems.
  • Expect difficulty reaching a real person for account, password, refund, or subscription issues.
  • Users report biased news content and heavy moderation of comments.

Negative Feedback / Risk Areas

  • Frequent customer complaints about login lockouts, lost email access, and account recovery failures.
  • Reports of poor support for billing, refunds, auto-renewal subscriptions, and cancellation requests.
  • Repeated mentions of biased news, blocked comments, and dissatisfaction with content moderation.

Positive Feedback

Some long-term users note loyalty since early service days but most recent reviews express frustration.

View full overview ›

Media from reviews

MSN - Hypocrites and Biased
MSN - My accountMSN - Complain about online reporting contentMSN - Complain about online reporting content - Image 2MSN - Complain about online reporting content - Image 3MSN - Complain about online reporting content - Image 4MSN - Website articles
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Turn one complaint into a collective action

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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
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Toni M Jbo
map-marker Mastic Beach, New York

Cannot receive mail or log in

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Need a person. They hung up on me.

Could not get a person, so pissed off. Cannot get any mail, need a human.

Loss:
$2000
Cons:
  • Cannot get help

Preferred solution: To get my emails

View full review
Bruce P Eta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Woodruff, South Carolina

Hypocrites and Biased

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AI Highlights
  • - My comments are blocked by MSN reviewers.
  • - They removed a simple Jesus picture, saying it could have been anyone.
  • - I hate MSN; I want another option.
MSN - Hypocrites and Biased

I keep getting most of my comments blocked by MSN reviewers and I'm not posting things that are worthy of being blocked unlike a lot of the other post I see. Now they removed my picture of Jesus that had no details, just a picture.

It could have been anybody, so why block it.

They are atheist and demons that run this company. I hate MSN and wish I had another choice.

Pros:
  • Are very biased and demonic atheist
Cons:
  • Are very biased and demonic atheist

Preferred solution: Apology

User's recommendation: Find another home page. Below is the picture they blocked, no name, no nothing.

View full review
Anonymous
map-marker Brooklyn, New York

I was just scammed due to this process. All I need is to get into my email. All i get is the run around and I will share my disdain

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AI Highlights
  • - I got the run around; no results.
  • - I couldn't access my email; my information was used for fraud.
  • - This cost me $4,000 and I was a fraud victim.

I got the run around and no results. I will share my disdain.

I was not helped to get access to my email and somehow my information was given for fraud. This cost me 4,000$!

Due to this I was a victim of fraud!!!

User's recommendation: Horrible service

View full review
JK L Saj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Garbage Reporting - Garbage News

AI Highlights
  • - Headlines are inflammatory and lack substance.
  • - Reporting is poor and junky.
  • - MSN is described as a rag news site that inflates fear and controls feeds.

Continued inflammatory statement headlines that have no meat in the articles. Horrible reporting/writing.

Pure junk. MSN is nothing but rag news site in the likes of the old Enquirer or Star. A high percentage of news headlines are used to inflame emotions, instill fear and almost never get to a point of anything that is useful.

Such a travesty that MSN has a stronghold on what content people see on their new feeds. SMH

Cons:
  • News content is too negative and inflammatory

Preferred solution: Since I have microsoft supported computer software...I am pretty much stuck with their ***

User's recommendation: Never use MSN news feed or trust it

View full review
Resolved
Clorine Sve

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Resolved: Could not reach anyone. Computer program is messed up.

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Updated by user Dec 17, 2025

Program did not work. Answers were not understood. Program is messed up!

Original review Dec 15, 2025

Messed up program. Could not speak to anyone.

Program did not process answers correctly. Program sucks.

User's recommendation: Forget it

View full review
Larry S Vcc
map-marker Seattle, Washington

Can't log in

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You hung up! I can't sign in, need to talk to a real person.

My email has been stopped for 3 days.

I have been using MSN Outlook for many years and now I can't get in. I don't have another email.

View full review
Resolved
Lori Ock

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Highlands Ranch, Colorado

Resolved: Possible cancellation

Updated by user Nov 13, 2025

It was a scam. Nothing.

Original review Oct 29, 2025

I want to speak to a MSN representative to verify that my account has not been suspended. 303-928-****

View full review
Anonymous

My account

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AI Highlights
  • - Password changed but login still fails; no place to enter authentication code.
  • - Mailbox full; cannot access/delete files; needs human help.
MSN - My account

I am still having the same problem as before. Password has been changed but doesnt work.

Cant send emails. Says its full but cant get to file to delete anything.

Gives me an authentication code but have nowhere to put it.

I need help. Would like to talk with a person

User's recommendation: Don’t use MSN. No support that I’ve been able to find.

View full review
Mandel Wsw
map-marker Winter Haven, Florida

Discovery card emails are being blocked

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AI Highlights
  • - Simple solutions had already been tried.
  • - The MSN Gmail approach did not solve the discovery credit card issue; the reviewer remains dissatisfied.

Very simple solutions that had been tried already. His great idea to solve this problem with MSN was to go create a Gmail account and get my email through them.

This did not solve my problem with discovery credit card so I will still be working on it on my own without the so-called expert tech. Very dissatisfied.

View full review
Auguste Bes

MSN comments

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AI Highlights
  • - Commenter says their sinus infection comment was flagged.
  • - They question why comments are invited if they can't be posted and insult moderators.

You need to figure out what is acceptable and what is not in your comment section.

I simply wrote that someone suffering from a sinus infection is hard and yet your stupid people flagged it and wouldn't allow the comment. You people are more ignorant that a turd.

Why do you invite comments when you don't allow them.

User's recommendation: don't read their *** as it is too difficult to comment

View full review
Sumaiyah Led

Maxine Bernstein still reports lies

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AI Highlights
  • - June 2025: Maxine Bernstein labeled Jennifer Rosalie Gentry a murderer and fentanyl distributor.
  • - The report led to her incarceration in SeaTac.

Maxine Bernstein is a reporter for your company. In June of 2025 she falsely reported my wife Jennifer as a murderer and Fentanyl distributor.

These outright lies have had my wife incarcerated in SeaTac one of the toughest prisons in the USA.

Her report was based on lies and sensationalism and she should be barred from reporting at all. I am filing reckless endangered cases to all who publish her lies regarding my wife Jennifer Rosalie Gentry.

User's recommendation: Do not give credence to her fictitious stories

View full review
Keidy Zyt

Can’t get help

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AI Highlights
  • - Can't change the phone on file; password reset and email access blocked.
  • - Spent hours with a tech who yelled and disconnected; the number was wrong.

Everything, cant get them to change the phone number they have on file. So, I cant reset my password and can not receive email.

I spent 4 hours listening to a tech yelling at me then disconnect and couldnt call me back because he had the wrong number and was told that 3 times before he dropped our call.

User's recommendation: Stay away…. get Apple!

View full review
Kevaughn Vdu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I hate those stupid news pop ups on the right side of my screen while I am reading other things, such as other news, emails and on Face Book.

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I hate those stupid news pop ups on the right side of my computer screen while I am reading other articles, or emails and on Face Book. Can't find a way to disable that stupid feature.

View full review

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Thomas F Wdm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot unblock my Hotmail account. (thomasfarrish@***.com

AI Highlights
  • - Hotmail account locked; reason unclear and unlock attempts failed.
  • - Code to unlock denied due to illegal activity; access lost.

Hello. My Hotmail account was suddenly 'locked.' I have no idea why.

Many attempts to unlock it, using their circuitous routes to get back, failed. Even my I/f email was declared unknown. I have lost access to my information. I have had the account since the early days in the UK.

I am trying to work around the problems it is giving me. When I eventually get a code to unlock it, it is denied due to illegal activity, etc. Not best pleased.

Thank you. Thomas Farrish.

Preferred solution: Access th my email account. thomasfarrish@hotmail.com

View full review
Trista Gqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mail will not delete from phone

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Want to talk to a human but always get recorded message to go to web site. I need help to walk through this issue until resolved. But customer service does not answer.

User's recommendation: No help hear

View full review
Cayde Hvm

No email on computer or iphone

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Need help from a human being agent as soon as possible!!!??? Unable to open email on computer or iPhone

User's recommendation: Never

View full review

About

Related Companies

Microsoft, Xbox, LinkedIn, Mojang, Skype

Summary

MSN represents a well-known information portal which unites remarks and articles on a wide range of issues. The readers visit this site in order to learn something new about the stars and their life, money, automobiles, job search, entertainment, local and political news, sports, etc. Also there is a section of weather forecast where the clients can find forecasts for the whole world regions. The site has a system of web search and offers a few downloadable programs for online communication. Being aimed at community, MSN is represented in Facebook and other social networks which help it to stay in touch with the visitors. Botes and quizzes are a characteristic feature of this company, as well. As for the entertainment, there are humorous articles and videos on various topics.

MSN reviews and complaints

MSN is ranked 437 out of 6636 in Media category

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