Contact MSN Customer Service
How to Reach a Person at MSN
Verified Contact Information
Customer Service Number:
-
1-425-882-8080Microsoft Corporation
MSN Email:
Complaints/ Feedback
MSN Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular MSN Phone Number
1 (425) 882-8080
Average Hold Time
Up to 3 minutes
Average Calls duration
2 minutes
Issue Resolution Rate
Low (2% reported full resolution)
MSN Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
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MSN Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular MSN Phone Number | 1 (425) 882-8080 |
| Average Hold Time | Up to 3 minutes |
| Average Calls duration | 2 minutes |
| Issue Resolution Rate | Low (2% reported full resolution) |
| MSN Customer Service Rating | 3 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Account, product/ service and request for information |
| Prepare before the call to MSN |
Call Volume by Day
Contact Information
MSN Website:
MSN Help Center:
Corporate Office Address:
Microsoft Corporation
One Microsoft Way
Redmond,
Washington
98052
United States
Summary of MSN Customer Service Calls
343
TOTAL
CALLS
CALLS
01:36
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MSN?
Account Question:
- “Can’t sign in”
- “Recover email account”
- “Cannot receive mail or log in”
Product/ Service Question:
- “Can not access email you locked me out”
- “Email access”
- “Email not working”
Request for Information Question:
- “Email verification issue”
- “Can’t pass 2 step verification because of old number”
- “Mother cannot remember MSN email password and MSN will not recover the account.”
Payments and Charges Question:
- “Possible email fraud”
- “Billing”
- “Payment”
Return/ Replace Question:
- “I can't change my payment meathod”
- “Can’t get msn to change my phone number they have on file!”
- “Change of billing method”
Cards Question:
- “Discovery card emails are being blocked”
- “Need card and badge”
- “I received a letter from Citi Costco card about an e-mail that was sent to my e-mail address in which they received a message that their message was undeliverable.”
Website/ Application Question:
- “Can not install on new phone”
- “Install on a new phone”
- “Site content has same articles for last 3 days”
Activation/ Cancellation Question:
- “Possible cancellation”
- “Cancel 365 auto renewel subscription”
- “Cancel subscription”
Staff Question:
- “To get service for a webtv”
- “Service cut off”
Refund Question:
- “Refund for $86.00 unauthorized withdrawal”
Other Question:
- “Email issue”
- “Can not get in email to switch over to Gmail since you do not offer emailing longrt”
- “Email problems on iPhone”
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